Privacy Policy
All services provided on our online store (www.demagatelier.com) are owned and operated by our company Arda Mağden, located at Kozyatağı Mahallesi Şakacı Sokak Durhan Apartment No: 64 Flat: 20 Kadıköy / Istanbul. Our company may collect personal data for various purposes. Below, it is explained how and in what manner the collected personal data is obtained and how it is protected.
1. Protection of Personal Data
Our company collects, processes, and protects the personal data of its customers in accordance with the Law on the Protection of Personal Data No. 6698 ("KVKK"). This policy explains what data is collected for what purposes, how it is stored, and with whom it may be shared. Our company processes your personal data based on the reason of necessity for the establishment or performance of a contract, as stated in Article 5/2(c) of KVKK, for the following purposes: • To facilitate payment transactions and collect payments, • To ensure the delivery of purchased products to you, • To issue and send invoices, • To manage related delivery and shopping processes, • To fulfill all customer service needs (excluding marketing), verify identity and spending, issue refunds, and resolve any disputes related to shopping and site usage, • To determine rightful parties in case of disputes between parties. Based on legal obligations under Articles 5/2(a) and (ç) of KVKK, your data may be processed to: • Fulfill requests from official institutions, • Ensure compliance with laws related to electronic commerce, • Manage consumer law processes in compliance with regulations, • Keep logs, IP, and traffic records for transaction security on the site. Under Article 5/2(e) of KVKK, personal data may also be processed for: • Determining rightful parties and providing evidence in case of disputes during site usage. According to Article 5/2(f), your data may be processed for legitimate interests of the data controller, provided your fundamental rights and freedoms are not harmed: • To prevent, detect, minimize, and investigate fraudulent, suspicious, or illegal activities, • To maintain purchase records, • To identify risky members and control seller memberships and products, • To resolve disputes arising from site content. If you give explicit consent, your personal data may also be used for: • Shopping on the site, • Contacting you via email, phone, SMS, or mail to offer coupons, discounts, and special promotions, conduct surveys, • Sending marketing and promotional offers based on your communication preferences. Your consent can be withdrawn at any time by contacting info@demagatelier.com. According to Articles 8 and 9 of KVKK, personal data may be shared with third parties. Member/Guest customer data and the information of the person to whom the product will be delivered may be shared with shipping companies. Billing information will also be shared with carriers to deliver the invoice. Mobile numbers and/or email addresses may be shared with service providers for marketing purposes with the customer's prior explicit consent. In the case of subpoenas, court orders, or to prevent potential physical or financial harm or report suspected illegal activity, personal data may be shared in good faith with third parties and legal firms involved in legal procedures. Our company is obligated to share personal data with authorities (courts, prosecutors, enforcement offices, etc.) in accordance with laws such as Law No. 5651, Law No. 6563, and related regulations. Under KVKK, you have the right to: • Learn whether your data is processed, • Request information if it has been processed, • Learn the purpose of processing and whether it is used appropriately, • Know third parties to whom it is transferred, • Request correction if incomplete/incorrectly processed, • Request deletion or anonymization within Article 7, • Request notification of these actions to third parties, • Object to analysis by automated systems, • Request compensation for damages caused by unlawful processing. These rights can be exercised according to the Communiqué on Application Procedures to the Data Controller by contacting info@demagatelier.com. Information submitted via our website or email will not be disclosed to third parties beyond the scope outlined in our "User Agreement." Our company logs user IP addresses for system troubleshooting and service issues, which may also be used for demographic analysis. Our company may use requested data or data provided by users for direct marketing purposes. This information, along with usage data, may be used anonymously for statistical and market research. We commit to treating all confidential data as private and to taking all necessary measures to maintain its confidentiality.
1.2. Collected Data
• Name, surname, contact details (email, phone) • Delivery and billing addresses • IP information, site navigation movements, and cookie data • Payment method used (card details are not stored)
1.3. Data Processing Purposes
• Managing order and delivery processes • Providing customer service and support • Marketing, promotional, and campaign communications (with consent) • Fulfilling legal obligations
1.4. Data Sharing
Personal data is shared only when legally required or necessary to perform the service, such as with shipping companies or payment systems, and in compliance with privacy principles. According to Articles 8 and 9 of KVKK, personal data may be shared with third parties. Member/Guest customer data and the information of the person to whom the product will be delivered may be shared with shipping companies. Billing information will also be shared with carriers to deliver the invoice.
1.5. Data Security
The site is protected by SSL technology. User passwords are stored encrypted. Payment data is managed securely by third-party infrastructures.
1.6. Cookie Use
Cookies are used to improve user experience and analyze traffic. Users can modify or block cookie settings from their browser. Cookies help track user preferences and improve browsing. They are not designed to collect personal data. Users can disable cookies in their browser.
1.7. Your Rights
Under KVKK, you have the right to: • Learn whether your data is processed • Request information if it has been processed • Learn the purpose of processing and whether it is used appropriately • Know third parties to whom it is transferred • Request correction if incomplete/incorrectly processed • Request deletion or anonymization within Article 7 • Request notification of these actions to third parties • Object to analysis by automated systems • Request compensation for damages caused by unlawful processing These rights can be exercised according to the Communiqué on Application Procedures to the Data Controller by contacting info@demagatelier.com.
2. Credit Card Security
Credit card data is not stored. Payment is encrypted via 128-bit SSL and processed securely with the bank. No one, including us, can view this data. Only members can access and change their personal data with secure login credentials.
3. Third-Party Sites and Applications
Our site may contain links to other websites. We are not responsible for their privacy practices or content. Ads may be distributed by our partners.
4. Exceptional Cases
We may share personal information only in limited cases such as: • Compliance with laws and legal obligations • Enforcing user agreements • Responding to legal investigations • Protecting user rights and safety
5. Email Security
Do not include sensitive data like credit card numbers in emails. We cannot guarantee the safety of information sent via email.
6. Contact Us
For any questions or feedback, contact us at info@demagatelier.com or +90 537 740 34 52.
